Laura is a highly experienced Learning & Development Consultant with a 25-year career spanning sales, customer service, and corporate learning. She began in sales with Coca-Cola Enterprises before moving into aviation, where she built a 19-year career with British Airways that progressed from frontline customer service to a 15-year tenure in a variety of Learning & Development roles.

At British Airways, Laura led large-scale programmes that delivered both operational impact and employee engagement. She spearheaded the redesign of the new entrant cabin crew induction programme, streamlining delivery, enhancing learner capability and engagement, and generating significant financial savings for the airline. She was also part of the dedicated training team supporting British Airways’ role in the London 2012 Olympic and Paralympic Games, helping prepare thousands of staff for one of the company’s most high-profile global events. In addition, Laura worked closely with governing bodies and legislation to design and deliver regulatory learning programmes, ensuring compliance requirements were met while creating content that was engaging and accessible for employees.

Following her aviation career, Laura brought her expertise into new industries. At Bakkavor, she developed innovative eLearning and blended solutions to strengthen compliance and capability in a fast-paced manufacturing environment. She then joined Moody’s Analytics as a Training Specialist, where she played a key role in sales enablement, creating targeted training programmes that equipped commercial teams with the tools, skills, and confidence to succeed in a global financial services context.

Skilled in eLearning development with tools including Articulate 360, administering learning management systems, video production and professional voiceovers, Laura blends technical expertise with creativity and attention to detail. She is known for her strong stakeholder management, clear communication, and customer-focused mindset, consistently transforming complex requirements into accessible, engaging learning solutions that strengthen workforce capability and organisational performance.

Passionate about the power of learning to shape culture, capability, and engagement, Laura brings both strategic insight and hands-on delivery to every project she leads. Her career reflects not only an ability to drive efficiency and cost savings but also a commitment to empowering employees and inspiring them to perform at their best.